VOASA Code of Conduct

This Code is intended to govern business practices within the Shared Vacation Ownership Industry by protecting the interest of both consumers and the Industry and promoting an equitable, negotiated balance between these interests.

The Code is a codification of accepted principles in the Industry and it seeks to provide for the continued self-regulation of the Industry. As such, the Code does not replace whatever rights or remedies a consumer may have by virtue or any agreement, the common law or any Act of Parliament.

The objective of the Code is to maintain an equitable balance between the interests of consumers and those of the Industry, through fostering and maintaining enhanced levels of service, a high standard of business ethics and sound business practices, so as to enhance the positive image and viability of the Industry.
  • (Due to the requirements of the Consumer Protection Act Nr. 68 of 2008 the VOASA draft industry Code of Conduct is currently open for public comment from the 27th of April 2012 until the 27th of June 2012. VOASA welcomes all members of the public to please submit their comments to voasa@voasa.co.za ). 

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