VOASA Code of Conduct

This Code is intended to govern business practices within the Shared Vacation Ownership Industry by protecting the interest of both consumers and the Industry and promoting an equitable, negotiated balance between these interests.  The Code is a codification of accepted principles in the Industry and it seeks to provide for the continued self-regulation of the Industry. As such, the Code does not replace whatever rights or remedies a consumer may have by virtue or any agreement, the common law or any Act of Parliament.
 
The objective of the Code is to maintain an equitable balance between the interests of consumers and those of the Industry, through fostering and maintaining enhanced levels of service, a high standard of business ethics and sound business practices, so as to enhance the positive image and viability of the Industry.
 

 

NOTE: Due to the requirements of the Consumer Protection Act Nr. 68 of 2008 we are currently in the process of redrafting this industry Code of Conduct.

Once the new Code has been submitted and accepted by the National Consumer Commissioner and signed by the Minister of the Department of Trade and Industry it will officially replace the  existing industry Code of Conduct which you are now about to download.
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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