The objective of the Code is to maintain an equitable balance between the interests of consumers and those of the Industry, through fostering and maintaining enhanced levels of service, a high standard of business ethics and sound business practices, so as to enhance the positive image and viability of the Industry.
VOASA recently updated the provisions of the Code applicable to consumers who own usage rights in timeshare schemes, and introduced an internal Code applicable to VOASA members only. Both of these Codes were approved by the VOASA members on the 11th of September 2014.
- Download the VOASA Consumer Code of Conduct here
- Download the VOASA Members Industry Code of Conduct here