VOASA is the self-regulatory body of the Shared Vacation Ownership industry and its Board of Directors are appointed annually at its AGM, from representatives active in the various fields of the industry. The various membership categories have the following representation:
The Developer Category appoints four members and the Brokers, Exchange, Managing Agents and Owners Associations categories each elect one member to serve on the board. As Fractional Ownership is a new category within the association two fractional members are co-opted onto the board. The Board appoints an Executive Director to administer the secretariat activities.
|VOASA BOARD OF DIRECTORS|
|DEVELOPERS||EXCHANGE ORG.||BROKERS||MANAGING AGENTS||OWNERS ASSOC.||FRAC. OWNERSHIP & OTHER|
D. Viljoen (Chairman)
Unresolved industry matters are referred to the Standards Council committee whose members are drawn from consumer bodies, related regulatory bodies, legal practitioners, representation from the industry itself and ultimately chaired by an independent chairperson not directly associated with VOASA or its’ members.
|INDUSTRY||CONSUMER AFFAIRS||REGULATORY||LEGAL||CHAIR PERSON|
|3 Members||1 Member||1 Member||1 Member||1 Member|
Should any member of the public have a complaint regarding a VOASA member, they are invited to address their complaint in writing to:
Vacation Ownership Association of Southern Africa
P.O. Box 2823 Durbanville 7551
Telephone: (021) 914-9693 Fax: (021) 914-5202
Or complete the complaint form here