Code of Conduct

The below Code’s are intended to govern business practices within the Shared Vacation Ownership Industry by protecting the interest of both consumers and the industry and promoting an equitable, negotiated balance between these interests.  These Code’s are a codification of accepted principles and it seeks to provide for the continued self-regulation of the industry. As such, these Code’s do not replace whatever rights or remedies a consumer may have by virtue or any agreement, the common law or any Act of Parliament.
  • The objective of these Codes are to maintain an equitable balance between the interests of consumers and those of the Industry, through fostering and maintaining enhanced levels of service, a high standard of business ethics and sound business practices, so as to enhance the positive image and viability of the Industry.
  • VOASA recently approved a Consumer Code of Conduct applicable to consumers who own usage rights in timeshare schemes, and introduced an internal Code applicable to VOASA members only. Both of these Codes were approved by the VOASA members on the 11th of September 2014.



The following is a summary of some of the main provisions found in the Member’s Industry Code of Conduct:


  • No activity, whether of an advertising or promotional nature or otherwise, conducted by any member, its subsidiaries, servant or employees, shall be such as to bring shared vacation ownership into disrepute or reduce the confidence of the public in the shared vacation ownership industry as a reputable service to the community.
  • Statements, presentations, descriptions, literature or documents used in any advertising or promotional activities:
    • May not convey false or misleading information about the product;
    • May not omit material information without which such information could have a deceptive or misleading effect on the consumer’s decision to purchase;
    • Must be consistent; and
    • Must be easily understandable by the consumer.
  • All shared vacation ownership products must be presented in advertising and promotional activity as an investment in future holidays. It is not primarily purchased for rental yield, return on investment or capital gain on resale.
  • Every contract must contain a provision entitling a purchaser to withdraw from the contract within 5 (five) working days of the purchaser signing the contract. Written notice of the withdrawal must reach the seller within the 5(five)-day period, at an address which must be contained in the contract. An electronic address and facsimile number must also be given and receipt of facsimile, email, telexes, telegrams or phonograms are stipulated as sufficient written notice by the purchaser.
  • Each contract must be accompanied by a checklist, entitled a Certificate of Purchase, which explains the essential elements of the contract. The checklist must be fully initialed and signed by the purchaser at the time of sale.
  • The shared vacation ownership resort or Points / Club product must be accurately presented without exaggeration.
  •  Representations may not be made to the effect that there is a limited time for the consumer to accept the terms of an offer when such, in fact, is not the case.
  • The Contract of Sale must be made available to the client at the time of sale, before signing or before the contract becomes binding.
  •  The client may not be discouraged from seeking professional advice.
  • Members may not withhold or unreasonably delay the provision of the signed copy of the Contract of Sale to the client. The client must be provided with a copy of the Agreement immediately after signature thereof.