Code of Conduct

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An industry Code of Conduct has been established by VOASA, in conjunction with the previous Business Practices Committee of the DTI, to promote the long-term interests of the industry. All members of VOASA have agreed to comply with the terms and spirit of the Code. The bulk of the Code is applicable to everyone in the industry.

 
A full version of the Code of Conduct is available on this website, under the main menu heading, Consumers and Members, VOASA Code of Conduct. Please be advised that the current Code of Conduct is currently being re-drafted in order to comply with the Consumer Protection Act and once approved by the National Consumer Commission will replace the current industry Code. The following is a summary of the main provisions:
 
SUMMARY OF MAIN PROVISIONS OF CODE OF CONDUCT
  • No activity, whether of an advertising or promotional nature or otherwise, conducted by any member, its subsidiaries, servant or employees, shall be such as to bring shared vacation ownership into disrepute or reduce the confidence of the public in the shared vacation ownership industry as a reputable service to the community.
  • Statements, presentations, descriptions, literature or documents used in any advertising or promotional activities: 
    • May not convey false or misleading information about the product;
    • May not omit material information without which such information could have a deceptive or misleading effect on the consumer’s decision to purchase;
    • Must be consistent; and
    • Must be easily understandable by the consumer. 
  • All shared vacation ownership products must be presented in advertising and promotional activity as an investment in future holidays. It is not primarily purchased for rental yield, return on investment or capital gain on resale. 
  • Every contract must contain a provision entitling a purchaser to withdraw from the contract within 5 (five) working days of the purchaser signing the contract. Written notice of the withdrawal must reach the seller within the 5(five)-day period, at an address which must be contained in the contract. An electronic address and facsimile number must also be given and receipt of facsimile, email, telexes, telegrams or phonograms are stipulated as sufficient written notice by the purchaser. 
  • Each contract must be accompanied by a checklist, entitled a Certificate of Purchase, which explains the essential elements of the contract. The checklist must be fully initialed and signed by the purchaser at the time of sale.
  • The shared vacation ownership resort or Points / Club product must be accurately presented without exaggeration.
  •  Representations may not be made to the effect that there is a limited time for the consumer to accept the terms of an offer when such, in fact, is not the case.
  • The Contract of Sale must be made available to the client at the time of sale, before signing or before the contract becomes binding.
  •  The client may not be discouraged from seeking professional advice.
  • Members may not withhold or unreasonably delay the provision of the signed copy of the Contract of Sale to the client. The client must be provided with a copy of the Agreement immediately after signature thereof.
 

Members of VOASA are required to display this abridged Code of Conduct in a prominent position at their sales offices. Should any member of the public have a complaint regarding a breach of this Code of Conduct, they are invited to address their complaint in writing to: 

Vacation Ownership Association of Southern Africa

P.O. Box 2823 Durbanville 7551

Telephone: (021) 914-9693 Fax: (021) 914-5202

Email: voasa@voasa.co.za

Or complete the complaint form here

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